FAQ
Help centre
GotQuestions?
Everything you need to know about GymGrade — sizing, orders, shipping, returns, and more.
Products & sizing
How do I find my correct size?
We recommend checking our size guide before ordering. GymGrade sizing is true to fit — not oversized like some gym wear brands. If you're between sizes, go one size up for a relaxed feel or stay in your size for a compression fit.
What materials are used in GymGrade products?
Our gym wear is made from high-performance fabric blends — typically 80% polyester and 20% spandex — designed for maximum stretch, sweat-wicking, and durability. All fabrics are skin-friendly and tested for intense workouts.
Are GymGrade products suitable for all types of workouts?
Yes! GymGrade wear is designed for all training styles — weightlifting, CrossFit, running, yoga, HIIT, and everyday gym sessions. Each product page mentions which activities it's best suited for.
Do you offer plus sizes?
We offer sizes from XS to 3XL across most of our range. If a specific product doesn't have your size in stock, use the 'Notify Me' option and we'll alert you when it's restocked.
Orders & payment
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallets including Razorpay and PayTM. Cash on delivery (COD) is also available on select pin codes.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placing them. After that, your order moves into processing and we may not be able to make changes. Please contact us at support@gymgrade.in as soon as possible.
Will I get an order confirmation?
Yes, you'll receive a confirmation email and SMS as soon as your order is placed. A shipping notification with tracking details will be sent once your order is dispatched.
Shipping & delivery
How long does delivery take?
Standard delivery takes 4–7 business days across India. Express delivery (1–3 business days) is available at checkout for select locations. Orders above ₹999 qualify for free standard shipping.
Do you ship internationally?
Currently we ship within India only. International shipping is on our roadmap — follow us on Instagram @gymgrade to stay updated.
How do I track my order?
Once your order ships, you'll receive a tracking link via SMS and email. You can also track your order by visiting the 'Track Order' page on our website and entering your order ID.
Returns & exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, and in original packaging with tags intact. Sale items are not eligible for returns unless they are defective.
How do I exchange for a different size?
Size exchanges are free on your first exchange per order. Simply raise an exchange request from your account or email us at support@gymgrade.in with your order number and the size you need.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method or as store credit, depending on your preference.
Care & maintenance
How should I wash my GymGrade products?
Machine wash cold (30°C) on a gentle cycle. Do not use fabric softener as it breaks down moisture-wicking properties. Tumble dry on low or air dry. Avoid direct sunlight for extended periods to maintain colour.
Will the colours fade after washing?
Our fabrics use colour-lock technology that resists fading through regular washes. Following the care instructions will keep your gear looking fresh for longer.
Brand & general
What makes GymGrade different from other gym wear brands?
GymGrade is built by gym-goers, for gym-goers. We focus on fit, function, and durability without the premium markup. Every piece is tested in real training conditions before it hits our store.
Do you have a loyalty or rewards programme?
Yes! GymGrade Rewards lets you earn points on every purchase, referral, and review. Points can be redeemed for discounts on future orders. Sign up or log in to your account to get started.
How can I contact customer support?
You can reach us via email at support@gymgrade.in, WhatsApp at +91-XXXXXXXXXX, or through the live chat on our website. We're available Monday to Saturday, 10am–6pm IST.
Our support team is here Mon–Sat, 10am–6pm IST.